QNB has achieved a major milestone in operational excellence with its Policies and Procedures Department under the Operations Control Division receiving the ISO 9001:2015 certification for Quality Management Systems. This globally recognized certification highlights QNB’s strong commitment to quality, efficiency, and customer satisfaction.
The ISO 9001:2015 certification confirms that QNB has implemented a robust Quality Management System (QMS) that adheres to the highest international standards. It reflects the bank’s ongoing focus on continuous improvement, risk management, and transparent governance across its operational framework.
QNB stated that this achievement represents more than just certification—it signifies a deep-rooted culture of excellence. The bank emphasized that its systematic, customer-centric approach ensures consistency, enhances efficiency, and strengthens compliance across all departments. The certification also fosters accountability, reduces operational errors, and reinforces stakeholder confidence through independent validation of internal standards.
With operations in over 28 countries across Asia, Europe, and Africa, and a workforce of more than 31,000 professionals, QNB continues to set benchmarks for reliability and service quality in the global financial sector. This recognition reaffirms the bank’s ongoing commitment to maintaining high-quality standards through regular audits, performance evaluations, and feedback-driven improvement.